You know loyal customers are gold for your business. So how do you ensure you always serve clients in the best possible way? How do you build a truly loyal customer base, that won't just use your product or service, but love and share it with others? The customer journey is a powerful and easy tool to help you optimise the moments people interact with your brand, and acquire happy and loyal customers. Read on to get started and its power.
5 Things You Need to Know About TikTok
It's time to take TikTok seriously. The China-based social media platform TikTok is turning into Facebook's biggest competitor. As of May 2020, TikTok was the 6th largest social network and the second most downloaded free app of the year. The app has 800 million monthly active users worldwide. In comparison, Instagram has 1 billion. If you haven't thought about your TikTok strategy yet, now is the time to do so. Here are five facts that will get you up to speed and help you get the most out of this new channel.
How to Boost Your Social Media Strategy? Take a Look at Jobs-to-be-Done
Successful social media marketing starts with understanding your audience. Witty messages and beautiful photos are not enough. You need to know who you're talking to, and what goes on inside their heads. Jobs-to-be-Done is a powerful framework that enables you to understand your customers in new ways. To discover not only what your customers want, but also why.
Lessons on Crisis Communication from a Steak Brand
The beef brand Steak-umm has become a voice of reason during the coronavirus crisis. It has been tweeting advice about how to interpret news sources and keep thinking critically. These efforts have quickly generated wide attention, including mentions in newsletters by well-known entrepreneur Tim Ferriss and retweets by professors in journalism. How did Steak-umm become so successful with such a counter-brand campaign? And what can we learn from it to improve our social media in crisis times?
What to share on social media during a crisis?
The current pandemic has shaken us in ways we could have never imagined. Our entire world is in crisis and we have to answer new questions, need to find solutions to unforeseen problems and tackle unpredicted challenges. In these turbulent times, one thing is very clear: more people are relying on social media to communicate with each other and interact with local businesses and organizations. However only a few have considered the importance of social media in their crisis communication.