You know loyal customers are gold for your business. So how do you ensure you always serve clients in the best possible way? How do you build a truly loyal customer base, that won't just use your product or service, but love and share it with others? The customer journey is a powerful and easy tool to help you optimise the moments people interact with your brand, and acquire happy and loyal customers. Read on to get started and its power.
How to Boost Your Social Media Strategy? Take a Look at Jobs-to-be-Done
Successful social media marketing starts with understanding your audience. Witty messages and beautiful photos are not enough. You need to know who you're talking to, and what goes on inside their heads. Jobs-to-be-Done is a powerful framework that enables you to understand your customers in new ways. To discover not only what your customers want, but also why.